Support Commitment
We are committed to the success of the systems and solutions we
design and implement. CUSTOMER SERVICE IS THE CORNERSTONE OF OUR
BUSINESS. The Solutions Group is known for providing proven, reliable,
responsive, and professional service and support that our clients can
trust. We set ourselves apart from all competition by giving our
clients access to expert level support staff that can troubleshoot and
identify problems, as well as offer consultation for operational
improvements.
Single Point Accountability
At TSG, we provide our support clients with Single Point
Accountability that covers all components within the systems we design
and install. The crew that installs your system is the same support
staff that you turn to when you need our help. TSG understands the
negative impact downtime has on productivity and the importance of
minimizing it. As a result, we take pride in educating our clients and
take ownership of our solutions by providing a responsive, professional
and knowledgeable level of support. TSG operates with a "buck stops
here" mentality in every phase of a project, and our support and
training services are no exception.
Hardware Maintenance Services
TSG provides hardware management support service for your TSG
manufactured equipment and certified partner hardware systems that we
install. We offer hot-swap support services for partner hardware
components. Components are subject to repair or replacement based on
condition and will be documented for support tracking information.
Software Maintenance Services
For the company that wants to remain on the cutting edge of our
technology, maintenance support is paramount to your business. Our
solutions evolve from a culmination of our industry experiences and
client feedback. Maintenance clients receive the latest updates for all
software solutions installed by TSG. This means you will always
receive the latest upgrades and features for your specific software
solution.
Instructional Maintenance Service
Optional in the support services is annual preventive
maintenance and training sessions. The sessions include a complete
maintenance service by an expert level field technician to evaluate and
diagnose system components for potential failure. Such components
include servers, PCs, scanners, cables, pick lights and accessories, I/O
controllers, and software configurations. Components are subject to
repair or replacement based on condition and will be documented for
support tracking information. While on site, the field technician will
provide system training for new and existing employees. TSG's
commitment to our clients' success can't be more evident than with the
pride and importance we place on user training. Minimizing downtime is
the key to our clients' productivity, and it starts with knowledgeable
users.